Delete your account

Either route reaches the same team and is handled the same way.

We will confirm the request, tell you what will be removed, and complete it within [CONFIRM: the number of days you commit to — 30 is the usual figure].

When we close an account we permanently remove the personal details from it:

• Your name, email address and phone number.
• Your password, and every active session and device token — the account can no longer be signed in to.
• Your saved delivery addresses.
• Your profile picture.
• Your notification preferences and your notification history.
• Anything still sitting in your cart.

This is not a flag or a hidden record — the personal fields are overwritten, and signing in with the old credentials stops working immediately.

We keep the commercial record of business we actually did with you, because a business is required to retain its sales and tax records:

• Orders you placed, the items and prices on them, and their delivery history.
• Invoices raised against those orders.
• Audit records of significant actions on the account.

These records are separated from you: they no longer carry your name, email or phone number, and are held only as the trading history of a closed account. [CONFIRM: how long these records are kept before they are destroyed]

Deleting the account cannot be undone. If you want your invoices, download them from Invoices before you ask us to close it — once the account is gone we cannot give you access to them again.

If you only want to stop hearing from us, you do not need to close the account: turn email and push notifications off in your account settings instead.

Anything at all, write to privacy@texanwholesale.com, or see our privacy policy for the full picture of what we hold.