Delete your account

You can do it yourself, in either place, and it takes effect immediately. You will be asked for your password to confirm it is you.

Doing it yourself is instant. An emailed request is handled by a person, so allow up to five business days - we will confirm by email once it is done.

If you have an order that is already being prepared or is out for delivery, the account cannot be closed until that order is finished - the goods are physically committed and somebody has to be able to receive them. Any order still waiting to be confirmed is simply cancelled as part of the closure.

When we close an account we permanently remove the personal details from it:

• Your name, email address and phone number.
• Your password, and every active session and device token - the account can no longer be signed in to.
• Your saved delivery addresses.
• Your profile picture.
• Your notification preferences and your notification history.
• Anything still sitting in your cart.

This is not a flag or a hidden record - the personal fields are overwritten, and signing in with the old credentials stops working immediately.

We keep the commercial record of business we actually did with you, because a business is required to retain its sales and tax records:

• Orders you placed, the items and prices on them, and their delivery history.
• Invoices raised against those orders.
• Audit records of significant actions on the account.

These records are separated from you: they no longer carry your name, email or phone number, and are held only as the trading history of a closed account. We are a licensed distributor, so the underlying sales records are kept for as long as state and federal law require them to be in accordance with statutory commercial and tax record-keeping regulations.

Deleting the account cannot be undone. If you want your invoices, download them from Invoices before you ask us to close it - once the account is gone we cannot give you access to them again.

If you only want to stop hearing from us, you do not need to close the account: turn email and push notifications off in your account settings instead.

Anything at all, write to privacy@texanwholesale.shop, or see our privacy policy for the full picture of what we hold.